EMERGENCY ACCOMMODATION

Please note: For the safety of our guests we can’t take direct referrals at our door. We accept referrals from LGBTIQ+ organisations below and advise you to make contact with them.
OUT OF HOURS If it is out of hours (after 5pm) we would suggest contacting your local councils out of hours service. Shelter has a guide on how to do this HERE.

Please select below which best applies to you:

I am under 25 years old

If you are a young person (16-25) experiencing homelessness or living in a hostile environment contact LGBTIQ+ Youth Homelessness Advice Service AKT.

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If it is out of hours (after 5pm) we would suggest contacting your local council’s out of hours service for emergency accommodation. Shelter has a guide on how to do this HERE.

I am experiencing domestic violence or abuse, or think I might be

If someone is being abusive towards you in your home contact Galop National LGBT+ Domestic Abuse Helpline 0800 999 5428 Mon-Fri 10am – 5pm (Wed & Thurs 8pm)

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If it is out of hours (after 5pm) we would suggest contacting your local council’s out of hours service for emergency accommodation. Shelter has a guide on how to do this HERE.

I am over 25 years old

If you are at risk of homelessness contact Stonewall Housing LGBTIQ+ Housing Advice Line 0207 359 5767 Mon-Fri 10am – 1pm, or complete a self referral form: HERE

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If it is out of hours (after 5pm) we would suggest contacting your local council’s out of hours service for emergency accommodation. Shelter has a guide on how to do this HERE.

Art by Carla Ecola and Abby Jacobsen


Our Shelter opened in 2017 and is an identity responsive service for the LGBTIQ+ Community in London. This service was initially crowdfunded for by London’s LGBTIQ+ Community during Pride 2017. It has been funded by the GLA since 2018.

It’s not like in the films – you don’t need to pay or queue up each night to get in. Everyone has their own room and a proper bed. We have support workers on site throughout the day. We have activities like walking groups, photography and meditation. It’s always been a low drama community space.


Most people don’t think they are homeless ‘enough’ to come to us sooner. If you feel unsafe where you are staying, if you are sofa-surfing or using apps to find places to sleep then please get in touch with support services above to see if our shelter, refuge or emergency hotel provision would be right for you. 

Art by @FreddeLanka

Our Emergency Hotel and Outreach service was initially funded by the LGBTIQ+ Community in 2020 in response to the COVID-19 pandemic. Winter 2021/22 has been funded by the Winter Transformation Fund.

In partnership with a national hotel chain we have secured emergency rooms in Central London exclusively for the use of the LGBTIQ+ community throughout winter 2020/21 and winter 2021/22. Our team continues to outreach support to LGBTIQ+ people in the COVID-19 hotels throughout the year.

We are looking to develop this into a ‘COVID legacy’ year round LGBTIQ+ Emergency Hotel and Outreach Service. Please contact our Managing Director Carla Ecola if you are a hotel provider or a funder interested in supporting the growth of this service.

Art by @LaikEcola


In response to COVID-19 The Outside Project opened STAR Refuge. Initially funded in June 2020 this vital project was funded by MOPAC (Mayors Office for Policing and Crime).

Our Refuge is for LGBTIQ+ people who are escaping domestic abuse. This could be from a partner, family member and / or someone that you live with. They could be physically, verbally or emotionally abusive. If you feel like you need to stay somewhere else for your own safety or wellbeing then you are right. Most people don’t think that they are homeless enough to come to us sooner. Don’t wait.

We are now looking for a high quality accommodation provider to partner with on this exciting project – finding this much needed service a long-term home in London. If this is something you are able to support us with then please get in touch with our interim CEO Maari Nastari.


OTHER USEFUL LINKS:

Links to affordable hotel / backpackers:

London Hostel Association  OYO Hotels